Terms and Conditions
Prices are FOB Markham warehouse and do not include crating, shipping, sales taxes, or installation unless otherwise noted.
Orders can be submitted in person, via email or by telephone and shall be considered accepted by Suite 22 only after issuance of a formal acknowledgement. If order is incomplete, additional information will be required prior to issuing the acknowledgement.
Suite 22 is not required to accept changes requested after 3 business days of a confirmed acknowledgment or deposit.
TERMS OF PAYMENT
Suite 22 terms are 40% deposit and balance upon arrival of furniture to Markham warehouse.
Non-Stock items or Factory Orders are typically delivered in 10-12 weeks. Suite 22 is not liable for failure to deliver or perform due to strikes, fire, compliance with government regulations, acts of God, failure or delay of sources of supplies, or any other causes beyond Suite 22′s control.
CANCELLATION & RETURNS
All cancellation and returns must be approved in writing by Suite 22. Any payment applied to such orders will be credited to the account, less 40% restocking charges, for future purchases via gift card. No cancellation or returns will be accepted on any custom orders after 3 business days of acknowledgement or deposit. All “on sale” items and floor models are final sale. All lighting is final sale.
All products should be inspected by consignee when received for possible damage or shortage. Any damage or loss must be claimed by the consignee immediately with the carrier.
Items may be stored, with a request by the customer in writing, for 15 days after receipt in our warehouse. After two weeks, there is a storage fee of $100 per item, per month (assesed on the first of the month), unless otherwise noted. Items unclaimed after 90 days become the property of Suite 22, and customer forfeits any payment(s) made unless approved by Suite 22.
Changes to Terms and Conditions and to Site
Suite 22 merchandise is warranted to be free from defects in material and workmanship for a period of two years from date of shipment. During this warranty period Suite 22 will repair or replace, at its own discretion, merchandise that proves to be defective. This warranty does not apply to damage resulting from an accident, freight, alterations, misuse, tampering, scotchguarding, negligence or abuse of product. Fabrics and leathers are not warranted against wear or fading. This warranty does not extend to colour, grain, or texture of natural materials such as wood or leather due to natural variations of which Suite 22 has no control. COM/COL materials are in no way warranted. All warranty claims require that the customer return the goods to Suite 22.